KURE LTD
www.kureoxygen.com
Registered Company Number: 11595451
Address: 86 – 90 Paul Street, London EC2A 4NE
Email: support@kureoxygen.com

All content and media on this website are provided for general informational purposes only. They are not intended to amount to medical advice and should not be relied upon as health or professional advice. Always seek the advice of your doctor or another suitably qualified healthcare professional with any questions you may have regarding your health or a medical condition. Never disregard professional medical advice, or delay in seeking it, because of something you have read on this website.

All references to the word “KURE” on this website are references to our trademark in respect of the word mark “KURE” (Registration UK00003429226).

Description of Business: Bottled Oxygenated Natural Spring Water.

Please read these Terms and Conditions carefully before using this website. By using this website, placing an order with us, submitting material to us, or otherwise engaging with KURE through this website or in connection with any KURE order, campaign, collaboration, review, testimonial, product trial, promotion, ambassador activity, competition, or similar engagement, you confirm that you accept these Terms and Conditions, together with any other documents expressly referred to in them, and that you agree to comply with them. If you do not agree to these Terms and Conditions, please do not use our website or engage with KURE on that basis.

Nothing in these Terms and Conditions affects any statutory rights you may have under applicable consumer law.

Orders

When you place an order with us, you are making an offer to purchase the products displayed on our website.

We will send you an email to confirm that we have received your order. A contract between us will only be formed when we accept your order and send you an order confirmation.

In the unlikely event that a product is unavailable, or that we have made a pricing or description error, we will notify you as soon as reasonably possible and reserve the right not to accept or to cancel the order.

We have made every effort to display the colours and appearance of our products as accurately as possible. However, we cannot guarantee that your monitor or device will display the colours or appearance of the actual products accurately.

Whilst we try to ensure that all information on our website is accurate, all information is provided in good faith and is approximate only.

By placing an order with us, you agree to these Terms and Conditions, our Privacy Policy, and our Terms of Website Use.

You can place an order by selecting the product you wish to buy and adding it to your basket. Items that you do not require can be removed from your basket at any time before checkout.

Carriage charges, where applicable, will be shown before you place your order.

You must pay for the goods in full at the time of ordering.

We use secure payment facilities, including Stripe and PayPal.

Promotional prices apply only during the period stated.

All prices quoted on our website are in pounds sterling and include VAT at the current rate, unless otherwise stated.

Once your order has been confirmed, changes may not be possible and may result in additional charges or delay.

Once your order is complete, we will notify you of the expected dispatch date.

Delivery and Carriage Charges

Orders are normally dispatched within one to two working days. Any stated dispatch or delivery date is an estimate only and may change without notice.

We currently deliver to Mainland Great Britain only. We do not deliver outside Mainland Great Britain or to the Highlands and Islands of Scotland, the Channel Islands, or the following postcode areas: AB31 – AB38, AB40 – AB56, HS, IV1 – IV28, IV30 – IV32, IV36 – IV40, IV41 – IV49, IV51 – IV56, IV63, KA27 – KA28, KW1 – KW17, PA20, PA21 – PA49, PA60 – PA78, PH4 – PH44.

We will deliver the goods to the address you specify in your order. Deliveries are normally made between 8.00am and 6.00pm Monday to Friday.

You are responsible for ensuring that someone is available to accept delivery. We will not be responsible for any loss or damage if you instruct the delivery company to leave the goods unattended.

After a failed delivery attempt, or if you are not available at the agreed delivery time, the goods may be returned to us. We reserve the right to charge you any reasonable additional delivery or handling costs arising from a failed delivery or a change of address requested after dispatch.

If you know that you will not be available to receive your order, please contact the carrier directly to arrange an alternative delivery. Failure to do so may result in the order being returned to KURE.

Please inspect the goods on delivery. Any product that is missing or damaged should be reported to us within 24 hours of delivery.

If the products are lost or damaged in transit, please inform us promptly.

Deliveries are made on the condition that there is reasonable access for safe and prompt delivery. You should tell us about any special delivery requirements when placing your order.

Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These events may include accidents, breakdowns, fire, flood, storm, severe weather, acts of God, war, riot, civil commotion, malicious damage, or the default of our suppliers or carriers. We will take reasonable steps to put matters right as soon as possible, but we will not be responsible for delay or failure caused by events outside our reasonable control.

We do not offer weekend delivery. Collections are made from Monday to Thursday. Orders placed on a Friday will usually be delivered on the following Monday or Tuesday.

Disposal of packaging materials is your responsibility.

Cancellation and Returns

Nothing in this section affects your statutory rights.

If you are a consumer and have a right to cancel under applicable law, you must exercise that right within the relevant cancellation period and comply with any reasonable return instructions provided by us. Please contact us as soon as possible at support@kureoxygen.com if you wish to cancel or return an order.

This section does not apply to faulty, damaged, incorrectly supplied, or misdescribed goods, which are dealt with separately below.

Where a return is accepted outside your statutory rights, we reserve the right to deduct reasonable delivery, collection, handling, or restocking costs from any refund, to the extent permitted by law.

Faulty Goods

If there is a problem with the goods, please notify us within 24 hours by email or telephone, providing details of the issue. It is helpful if you are able to provide a digital photograph of the problem, as this may avoid the need for the goods to be returned for inspection.

Where a claim of defect or damage is made, the items may need to be returned to us within the use by date shown on the product.

If the goods are defective, damaged, misdescribed, or otherwise not in conformity with your legal rights, you will be entitled to the remedy available to you under applicable law, which may include replacement, repair, refund, and reimbursement of reasonable return costs where appropriate.

Nothing in this section affects your statutory rights.

Subscriptions

KURE subscription plans offer discounted recurring shipments and continue until cancelled.

You can log in and cancel your subscription at any time before your next delivery date. To cancel, please email support@kureoxygen.com.

Prices for prepaid subscription plans may change, but no price adjustment will be made to any prepaid subscription plan already purchased.

Content, Feedback, Imagery and Promotional Materials

Where you submit or provide any feedback, testimonial, review, image, video, screenshot, wearable or performance information, comment, social media handle, name, likeness, voice, statement, written response, data output, or any other material to KURE in connection with any order, enquiry, campaign, collaboration, review, testimonial, product trial, promotion, ambassador activity, competition, or other engagement with KURE, you retain ownership of your original material but grant KURE a worldwide, royalty free, non exclusive, transferable, sublicensable, perpetual and irrevocable licence, to the fullest extent permitted by law, to use, reproduce, publish, display, distribute, edit, crop, resize, adapt, excerpt, translate, reformat, combine with branding, and otherwise use that material across KURE’s website, social media, advertising, PR, investor materials, sales materials, retailer materials, presentations, email communications, print materials, and other brand, commercial or marketing channels now known or later developed.

KURE may use such material only in a way that is accurate, fair, non misleading, and reasonably consistent with the context in which it was provided, and not in any defamatory, offensive, unlawful, or materially misleading manner.

You confirm that any material you submit is your own, or that you have all necessary rights, permissions, waivers, and consents to provide it to KURE and to allow KURE to use it in accordance with these Terms and Conditions, and that such use will not infringe the rights of any third party.

You further confirm that, where any submitted image, video, audio, quote, testimonial, screenshot, or other material includes or relates to another identifiable person, you have obtained all permissions and consents reasonably required for KURE to use that material in accordance with these Terms and Conditions.

KURE may edit or format submitted material for layout, clarity, length, brand presentation, accessibility, localisation, and technical compatibility, provided that the overall use remains accurate and non misleading.

Where submitted material includes wearable, physiological, performance, or other potentially health related information, KURE will process and use that material subject to its Privacy Policy and any separate consent or enrolment wording provided at the point of collection.

Participation in any campaign, collaboration, product trial, promotion, or similar engagement with KURE does not create any right to sponsorship, paid work, ongoing supply, ambassador status, endorsement, or any future commercial relationship with KURE unless expressly agreed by KURE in writing.

Where KURE seeks any optional consent required by law, including in relation to special category data or optional marketing uses, that consent will be requested separately from these Terms and Conditions.

Use of Website

You may use our website for your own lawful purposes and may print or download material from this website, provided that you do not modify any content without our prior written consent.

Material on this website must not be republished, reproduced, transmitted, distributed, or otherwise used online or offline without our prior written permission, except as permitted by law.

The copyright and all other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior written consent.

Subject to the paragraph above, no part of this website may be reproduced without our prior written permission.

Visitor Conduct

With the exception of Personal Data, which is handled in accordance with our Privacy Policy, any material that you post, upload, send, or otherwise submit through this website may be used by us for the purpose for which it was submitted. Where material is submitted in connection with any order, enquiry, campaign, collaboration, review, testimonial, product trial, promotion, ambassador activity, competition, or other engagement with KURE, the section headed “Content, Feedback, Imagery and Promotional Materials” will apply.

When using this website, you must not post, send to, or send from this website any material:

  • for which you have not obtained all necessary rights, permissions, or consents;

  • which is unlawful, harmful, threatening, abusive, defamatory, obscene, discriminatory, or otherwise objectionable;

  • which is in breach of confidence, privacy, or any third party right;

  • which may cause annoyance, inconvenience, or needless anxiety to others; or

  • which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise be contrary to the laws of England and Wales.

Site Uptime

We take all reasonable steps to ensure that this website is available 24 hours a day, 365 days a year. However, websites may experience downtime due to server issues, maintenance, or other technical reasons. We will not be liable if this website is unavailable at any time.

Links To and From Other Websites

Any links to third party websites provided on this website are for convenience only. We have not reviewed every third party website and accept no responsibility for such websites or their content.

If you wish to link to our website, you may do so only on the basis that you link to, but do not replicate, any page on this website and do not in any way imply that we endorse any products or services unless this has been specifically agreed by us in writing.

If you choose to link to our website in breach of these Terms, you shall indemnify us for any loss or damage suffered as a result of your actions.

Exclusion of Liability

We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the accuracy, completeness, or suitability of material on this website.

To the fullest extent permitted by law, neither we nor any other party involved in producing, maintaining, or delivering this website shall be liable for any loss or damage arising out of or in connection with your use of, or inability to use, this website, including without limitation any direct, indirect, incidental, consequential, or special loss.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights you may have as a consumer.

KURE makes no representation or warranty that use of its products will result in any particular health, hydration, recovery, training, or performance outcome.

Law and Jurisdiction

These Terms and Conditions and any non contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have under applicable consumer law.

Storage and Usage

Please store the product in a clean, cool, and dry place. Store away from direct sunlight, chemicals, and strong odours.

The best before date is indicated on the bottle.

Best served chilled and consumed within three days of opening.